Refund policy

Returns:
Unused and unopened orders may be returned within 7 days of receipt for a refund with the exception of our calendars. We do not accept any returns on the calendars unless the product is damaged or defective. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive the returned item(s), the charge will be credit to you (however, shipping costs are non-refundable).

Used, opened, and/or final sale items cannot be returned.

This does not apply to personalized orders. Personalized orders may not be cancelled or refunded once final proofs have been approved. Upon final approval, Karen Adams Designs cannot accept returns or issue refunds due to any and all errors (such as misspellings, etc.). By approving your final proof, you accept responsibility for the information and layout as it is shown. If errors are discovered after proof approval, Karen Adams Designs is required to charge for a reprint.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Please ship returns back to: Karen Adams Designs | 647 Madison Avenue | Memphis, Tennessee 38103

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@karenadamsdesigns.com and mail your item to: Karen Adams Designs | 647 Madison Avenue | Memphis, Tennessee 38103.

Shipping:
To return your product, you should mail your product to:
Karen Adams Designs | 647 Madison Avenue | Memphis, Tennessee 38103

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.